1. Return Eligibility:

We accept returns for the following reasons:

a. Product Defect: If you receive a product that is damaged, defective, or in unsatisfactory condition, you are eligible for a return.

b. Incorrect Product: In the event that we send you the wrong product, you can return it for the correct item or a refund.

c. Unopened and Unused Products: If you change your mind or no longer need a product, we accept returns for unopened and unused items within 30 days of the purchase date.

2. Return Procedure:

To initiate a return, please follow these steps:

a. Contact Us: Send an email to info@greenwaysherbs.com or call our customer service at [Customer Service Number] within 30 days of receiving the product. Provide your order number and the reason for your return.

b. Return Authorization: We will review your request and provide you with a return authorization, along with instructions on how to return the product.

c. Packaging: Please ensure that the product is securely packaged to prevent any damage during transit.

d. Shipping: You are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

3. Refund Process:

a. For defective or incorrect products, we will provide a full refund, including the original shipping cost, once we receive and inspect the returned item.

b. For returns of unopened and unused items, we will issue a refund for the product’s purchase price (excluding shipping costs) once we receive and inspect the returned item.

c. Refunds will be processed within 5-7 business days of receiving the returned product.

4. Exchanges:

If you received a damaged or incorrect product and wish to exchange it for the correct item, please contact us, and we will arrange the exchange process.

5. Non-Returnable Items:

Please note that we cannot accept returns for the following items:

a. Products that have been opened or used.

b. Products returned more than 30 days after the purchase date.

6. Customer Satisfaction:

At Greenways Herbs, we are dedicated to your satisfaction. If you have any concerns or questions about your order or our products, please do not hesitate to contact our customer service team. We are here to assist you.

We reserve the right to update or modify this returns policy at any time. Please check our website for the most current information.

Thank you for choosing Greenways Herbs for your herbal medicine needs. We appreciate your trust in our products and services.